https://journal.afebi.org/index.php/aifer/issue/feed 2023-08-15T14:46:30+07:00 AFEBI Islamic Finance and Economic Review aifer@journal.afebi.org Open Journal Systems <p align="justify">AFEBI Islamic Finance And Economic Review (AIFER) <strong><a href="http://issn.pdii.lipi.go.id/issn.cgi?daftar&amp;1479460965&amp;1&amp;&amp;" target="_blank" rel="noopener">P-ISSN: 2548-5288</a> <a href="http://issn.pdii.lipi.go.id/issn.cgi?daftar&amp;1479693636&amp;1&amp;&amp;" target="_blank" rel="noopener">E-ISSN: 2548-5296</a></strong> is an academic journal which is published twice a year (June and December) by The Association of The Faculty of Economics and Business Indonesia. AIFER is aimed as an outlet for theoretical and empirical research in the field of Islamic Finance and Economics and to disseminate the information of the Islamic Finance and Economics research was conducted by members of AFEBI in particular and researchers in general to the academics, practitioners, students, and others who interested in Islamic Finance and Economics research.</p> https://journal.afebi.org/index.php/aifer/article/view/716 2023-06-20T16:25:45+07:00 Agustian Zen agustianzen02@gmail.com Nafwa Ayu Nazira 202110325224@mhs.ubharajaya.ac.id Michael Aris Willson 202110325300@mhs.ubharajaya.ac.id Salsabila Aninda Putri ptrslsaninda123@gmail.com Saron Okavia Pangeswati 202110325203@mhs.ubharajaya.ac.id

<p>This study aims to determine the effect of development and financial performance of Islamic banks on service quality and customer satisfaction in Indonesia. The method used is inductive qualitative. This approach uses a qualitative approach that focuses on library research. Sources of data come from references from books, journ als, and related research. Data collection techniques use literature studies, expert books, and relevant scientific journals. Data analysis was carried out by searching, collecting and qualitatively comparing the various insights obtained. The research findings are carried out comprehensively and are related to various concepts and relevant literature studies. The results showed that the development of Islamic banks has a positive effect on service quality, financial performance has a positive effect on service quality, development of Islamic banks has a positive effect on customer satisfaction, financial performance has a positive effect on customer satisfaction, and service quality has a positive effect on customer satisfaction. The conclusion obtained is that the development of Islamic banks has a positive effect on service quality and customer satisfaction, financial performance has a positive effect on service quality and customer satisfaction, and service quality has a positive effect on customer satisfaction.</p>

2023-06-30T00:00:00+07:00 Copyright (c) 2023 AFEBI Islamic Finance and Economic Review https://journal.afebi.org/index.php/aifer/article/view/736 2023-08-15T14:46:30+07:00 Aminudin Ma'ruf aminudin.maruf@ums.ac.id Rashifahunnisa' Mellinia mellinia@gmail.com

<p>The best achievement of zakat institutions in fulfilling their duties as an organization is strongly influenced by several strategies for utilizing the latest technology. Electronic payment (e-payment) plays an important role in accelerating any institutional transaction. As we all know, there are various electronic payment systems that facilitate online buying and selling transactions. This study aims to determine the effectiveness of zakat payment services through the Cinta Zakat application owned by the National Amil Zakat Agency (BAZNAS), this study uses a netnography method to analyze application user reviews through the Google Play store platform. Netnography is used to understand social interaction in the context of contemporary digital communication. The results of this study showed an analysis based on 69 user reviews of the Cinta Zakat application, including analysis of positive reviews, negative reviews, then comparison of reviews for effectiveness analysis. The percentage of 26.09% of positive reviews was shown by the aspect of ease of zakat payments through the application that users disclosed. Meanwhile, as many as 1.45% of the negative reviews were indicated by the aspects of login problems and OTP error codes. The paper is hoped to become one of the references in the field of information technology and measuring the performance of zakat workers institutions, through social media interactions.</p>

2023-06-30T00:00:00+07:00 Copyright (c) 2023 AFEBI Islamic Finance and Economic Review